About Us

Use this guide from The Ordinary to review the store and its service commitments.

What The Ordinary customers should know about our store
The Ordinary operates as an independent online store offering a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

The Ordinary: questions and support
Questions about our store or products are welcome at Support@Theacdinary.shop or 3057937673.

The Ordinary: service commitments
The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theacdinary.shop
Phone: 3057937673
Physical address: 1482 Gervais St, Columbia, South Carolina, 29201, United States