Shipping

Shipping Policy

For The Ordinary customers, the sections below set out processing, delivery, and tracking.

delivery area at The Ordinary
Our delivery area is limited to addresses within the United States. Standard shipping is free.

Our approach at The Ordinary to processing and transit
We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

returns after delivery at The Ordinary
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about delivery issues
When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theacdinary.shop or 3057937673. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to tracking and addresses
Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theacdinary.shop
Phone: 3057937673
Physical address: 1482 Gervais St, Columbia, South Carolina, 29201, United States