FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions.

What The Ordinary customers should know about returns and exchanges
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Details from The Ordinary on products
What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

shipping cost at The Ordinary
Do you offer free shipping?
Yes. Standard delivery within the United States is free.

The Ordinary: contact options
How can I contact you?
Email Support@Theacdinary.shop, call 3057937673, or write to 1482 Gervais St, Columbia, South Carolina, 29201, United States.

return shipping at The Ordinary
Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

delivery timing at The Ordinary
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

refund timing at The Ordinary
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Details from The Ordinary on tracking
How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theacdinary.shop
Phone: 3057937673
Physical address: 1482 Gervais St, Columbia, South Carolina, 29201, United States